Frequently Asked Questions
Everything you need to know about your Colognity experience.
Are your fragrances authentic?
Yes, every product sold on Colognity is 100% authentic and sourced directly from authorized distributors or the original manufacturers.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for opened perfumes?
Due to the nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
Do you offer international shipping?
Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How should I store my fragrances to ensure they last?
To maintain the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.