Returns & Exchanges

At Colognity, we want you to be completely satisfied with your signature scent, which is why we offer a 30-day return window for items in their original, unopened condition. If your fragrance isn't the perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the fragrance in its original luxury box and shipping carton to prevent damage during transit, ensuring all seals remain intact.

• 3.
  Print and Ship

  Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our specialists inspect the returned item, we will process your refund or ship your new selection within 3 to 5 business days.